In such a large organization as the University of Technology, when a problem arises, it can be confusing who it would be best to turn to. Below is a list of who does what and where, so that the picture is a little clearer and every concern can be resolved :)
Lectures - All questions and problems related to the organization and evaluation of the course. Program manager - Issues related to the curriculum, such as the structure of the curriculum, choosing a major/specialization, thesis topic, further study opportunities in the chosen field, and assessing the suitability of subjects when studying abroad. Also, the program manager helps with problems that have not been solved directly with the lecturer.
Dean's office, study consultants - All study organization issues, for example: study plan, declaring subjects, completing the study load, certificates, documents, applications, academic leave, internship, going to study abroad, changing the curriculum.
Internship coordinator - Each internship subject has an internship coordinator who is an advisor and, if necessary, recommends internships, explains, and specifies the requirements for the internship and the field of activity. Sometimes a separate internship coordinator is appointed for all fields of study within the faculty. For more information on internship arrangements, you can ask your faculty's dean's office.
Vice-dean of academic affairs – Academic issues across the faculty. Issues that have not been resolved by discussion with the program manager.
Counselling center - Always there if you are not quite sure who to turn to! If the previous contacts were aimed at academic concerns, the counselling center can be contacted with personal concerns in addition to them. There are student advisors who advise students or, if necessary, find the right contact at the university to turn to. It is not necessary to book an appointment in advance to contact the counselling center, it is open Mon-Fri and you can quickly contact the counsellors via the chat application of the student portal (student.taltech.ee).
In addition, the specialists of the counselling center offer various counselling services, which are free of charge for TalTech students: study and career counselling, counselling in mathematics and physics, psychological counselling, and counselling for students with special needs. It is also worth keeping an eye on the seminars organized by the counselling center (taltech.ee/seminarid).
Tutors - The Counselling Center also has tutors who are senior year students who help younger students with university-related issues. If you have questions about the major or university life from the student's point of view, you can contact the tutor of your major!
Student Union - If you feel that no one else is able to help with the problem, or if you don't dare to approach the university staff yourself, the Student Union is always there to help. If you need help with a problem that the university staff has already dealt with, but a solution has not yet been reached, it will be useful if things have been done in writing so that you can forward the correspondence to the Student Union. In addition, the Student Union can help if you feel there are problems with student representation or involvement on a topic.
It is definitely worth contacting the Student Union if you have an exciting idea for a project aimed at students - SU can help you both with the implementation of the project and with the application for funding!
Student Council of Faculty - If there are ideas that could be better in the faculty, what events related to the faculty could be held.
IT helpdesk/user support - Provides support related to various IT solutions (including instructional materials, primary technical support, etc.).
Library - library staff can assist with finding various sources and compiling research papers, and can also provide training on various research-related skills, such as academic writing or database usage. In addition, the library may offer spaces for group work or quiet studying.
Please to not hesitate to reach out to these resources, as they are there to provide assistance and guidance. By taking advantage of these resources, students can improve their academic and personal experiences at the university.
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